Returns & FAQ
If your product arrives damaged, defective or different from the item ordered, contact support within 30 days of delivery. Claims are reviewed before a replacement or other applicable remedy is arranged. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.
Made-to-order products are generally not eligible for returns or exchanges for a change of mind or size preference. This does not limit your statutory consumer rights.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please contact us with these details via our contact form.
Refund Policies
Product Orders Refund Policy
For damaged, defective or incorrectly fulfilled items, contact support with your order number and clear photos. Any approved replacement, refund or return will follow the applicable policy and support instructions. Nothing on this page limits cancellation, withdrawal, return, refund or other rights available under applicable consumer law, including rights for eligible EU, EEA and UK purchases.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Accepted Payment Methods
Available payment methods and the currency charged are shown at checkout before you pay. Options can vary by your location, currency, device and browser.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.